Monthly Archives: October 2014

Happy Plumbers + Great Service = Happy Clients

We have a great team of plumbers here at The Lone Drainer and Pronto! They are good at their job. They Love their work. We call it “Furk”! Having FUn..at..woRK

So on Monday afternoon, 27th October 2014, I got this email.

Hi Dave,
Thank you so very much for taking my phone call early this morning and organising Chris and Leigh to come to my house so quickly.

Chris and Leigh arrived, knocked on my door, introduced themselves with smiles and put me at ease that my sewerage problems would be fixed.

Such a relief. I could not have had nicer people to arrive on my door step. Both well mannered and very pleasant people to talk to.

I also had a problem with my kitchen sink tap. Unfortunately I had to leave Chris at the kitchen sink as I had to go to work. He did a good job and I now have a brand new tap looking at me! Both men were very efficient.

Again, thank you for being so prompt and getting the job on its way.

Kind regards,

Julie B. Randwick NSW

Leigh and Chris with Plunger

Leigh and Chris with Plunger

My Plumber is a Wizard

Sometimes its great to laugh at ourselves.

I’ve always loved the Wizard and this is a good one!
Wizard ID Plumber

Water….. Water everywhere!

Its been raining……. a lot! We have had blocked stormwater pipes, blocked sewer pipes, burst pipes, damaged water pipes and leaking taps of all kinds to attend too. The common denominator is Water

Yes, Water.

Now summer is just around the corner and it’s getting hotter. We are exercising more and sweating a lot!
So my simple health tip, not just for athletes, is drink more water! It flushes unwanted toxins from your body and keeps the brain alert. It just makes you feel better.
Drink h2o

Help! Where does my Hot Water turn off?

HELP!

“My water heater is spitting out hot water and steam. Can you get over here Urgently?” “I don’t know how to turn it off and I think it’s going to explode!”

Monday morning brought a call from Deborah in Randwick. It sounds like a job for The Lone Drainer ……and Pronto.

Of course we were able to rescue Deborah. We replaced the water heater and the gas and water shut-off valves that controlled the unit. But, how many people don’t know how to turn off their water heater?

This image shows where to shut off the water and gas supply to the heater. Why don’t you practice turning the water heater off when it isn’t urgent?

If you need help Call us 02 9664 4990

Water heater valves

Don’t put it down your toilet!

Last night we had an emergency call out to a client we had helped recently. But first, let me paint a picture.

Two weeks ago “Kath”, who lives in a 1920s Coogee building had a blocked shower. Kath said it had been slow to drain since she moved in 6 years ago. A little investigation revealed the original pipes ran through the concrete floor and were corroded internally. Corrosion is one of the drawbacks living so close to the ocean.

Anyway, The Lone Drainer and Pronto Super-heroes Leigh and Chris, got her shower running “better than ever before”. In fact Kath rang our office to compliment the boys on their Ps, Punctual and Professional.

So I was surprised to get her evening call-out. It turns out her toilet was blocked! The shower and basin were draining better than ever before. The building has a 2 pipe system and shower, bath, basin and kitchen sink run down one pipe, while the toilet waste goes down the other.

After a little investigation we found there were tampons caught on the corroded inside of the waste pipe.
It was reasonably simple to clear the blockage. Although Kath was a little embarrassed we assured her the best way to prevent it happening again was to follow this simple rule.
Toilet sign