Urgent hot water help

Its really important to know a few simple things about your water heater.

I just had an emergency call from Emma, who returned from visiting the UK for Christmas.
While she was away her water heater leaked through the kitchen cupboards and ruined the carpet throughout her home and flooded the property below.

The neighbour below, forced entry into her unit to turn off the water to protect his property.

Over the phone, Emma asked for help replacing her existing water heater

I asked her to send a picture of the heater and I now know,

  • There is no safe tray under the heater. Installing a safe tray to prevent future flooding should be considered.
  • The water heater currently is an 80Ltr unit. The modern version is slightly larger and won’t fit in the cupboard. The cupboard may need to be dismantled to remove the existing and fit a new unit.
  • A 50-litre heater may also be too big. (Please check the cupboard dimensions)
  • The current water heater does not have a tempering valve fitted. Australian Standard states “A tempering valve to be a part of any new hot water installation”.
  • There is a flexible connection between the Duo valve and the heater. Australian Standard states “Flexible connections do not comply”.

Does the cold water control valve that shuts off the water to your entire home work efficiently?
It will need to, so that the Duo (control) valveĀ  the water heater can be worked on.

Take 3 tips.

  • Know where your water heater is.
  • Know how it turns off.
  • Turn off the water and electricity or gas before you go on holidays.

If you’re not sure…ask me.


Leave a Reply

Your email address will not be published. Required fields are marked *