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Gas heater time again

Winter 2018 is coming to Sydney.
With some much needed rain approaching as we head towards June 1st, it’s time to go looking for some indoor heating.
If you haven’t run your gas heater since last winter, please dust it and ensure the bayonet fittings are well lubricated before inserting the heater hose.
Check for leaks.
If you’re not sure
Call Us!

Use Toilet Paper not Tissues

Tristan from The Lone Drainer And Pronto gives a simple demonstration as to why you should use toilet paper rather than facial tissues in the bathroom.

Toilet paper breaks down when it gets into water, whereas facial tissues bind together rather than falling apart.

Beware, facial tissues can cause a costly blocked drain.
Use toilet paper, not tissues.

Shower outdoors more often

With our hottest summer on record, many of us have been showering outdoors.
It’s a perfect opportunity to water the garden and the lawn, stay cool ourselves and save water.
Some clients have us set up a permanent outdoor shower in the garden or near the swimming pool just to rinse off.
I reckon simple is best. Good old corrugated and canvas
Our correspondent enjoying the Three Capes Track in beautiful Tasmania, also reports it was 13 deg.C

Urgent hot water help

Its really important to know a few simple things about your water heater.

I just had an emergency call from Emma, who returned from visiting the UK for Christmas.
While she was away her water heater leaked through the kitchen cupboards and ruined the carpet throughout her home and flooded the property below.

The neighbour below, forced entry into her unit to turn off the water to protect his property.

Over the phone, Emma asked for help replacing her existing water heater

I asked her to send a picture of the heater and I now know,

  • There is no safe tray under the heater. Installing a safe tray to prevent future flooding should be considered.
  • The water heater currently is an 80Ltr unit. The modern version is slightly larger and won’t fit in the cupboard. The cupboard may need to be dismantled to remove the existing and fit a new unit.
  • A 50-litre heater may also be too big. (Please check the cupboard dimensions)
  • The current water heater does not have a tempering valve fitted. Australian Standard states “A tempering valve to be a part of any new hot water installation”.
  • There is a flexible connection between the Duo valve and the heater. Australian Standard states “Flexible connections do not comply”.

Does the cold water control valve that shuts off the water to your entire home work efficiently?
It will need to, so that the Duo (control) valve  the water heater can be worked on.

Take 3 tips.

  • Know where your water heater is.
  • Know how it turns off.
  • Turn off the water and electricity or gas before you go on holidays.

If you’re not sure…ask me.

Where is your Drain survey?

You’ve got a blocked drain and your plumber puts a camera in the drain to see whats going on down there!

What happens after that?

Plenty of home owners don’t get to see the footage their plumber has taken of the inside of their pipes.
For some reason the plumber chooses to keep what is going on in your pipes a secret from you.

Why?

Like any medical scan or x-ray of your body, it shouldn’t be kept a secret from you.

You should be able to see whats going on in your drains so you can get a greater understanding of how the drains work. Or don’t!

Then, you can make an informed decision about how to repair your pipes and get other professional opinions on how to do that.

There are many ways to maintain your pipes and drains.

So if your plumber recommends a particular method of pipe repair after he puts a camera in your drains then tells you what he saw… but doesn’t show you

Ask him for a copy of the pipe survey.

After all, he has billed you for it.

This survey shows a section of re-lined pipe with earthenware pipes and tree roots.

Toilet Hygiene #2

A recent study showed  95 % of men and women say they wash their hands after using the toilet, especially a public toilet.

Funnily enough, only 67% of people actually do wash their hands after using a public loo or the toilets in their workplace. There have been quite a few surveys done on the topic and some innovative ideas to check on whether we did or didn’t wash.

It’s quite well documented that the toilet flush button is one of the most un-hygienic places in the bathroom and I’m hoping that all our readers apply the simple rule.

Flush when you’re finished! But, think about it, What did you do before you flushed the loo?

So, wash your hands after a trip to the bathroom.

Wash your hands

Wash your hands

Should plumber’s quotes be free?

Some plumbers provide free quotes? Many don’t!

For the simple jobs a plumber can usually give you a rough estimate over the phone. However, more complicated projects usually need a site inspection and sometimes exploratory surgery if you want a realistic quote.

A great plumber will blend technology and experience to give you a quote complete with site pics and designs to include in the proposal and that comes at a cost. That same plumber, unless he is waiting on information from another tradie like a landscaper or electrician, should get his quote to you same or next day.

Almost all plumbers who ask for a quote fee know their stuff from years of experience. Just like a consultation fee with your surgeon to plan and discuss your procedure before you go “under the knife”. I’ve paid for that experience. It was money well spent.

If your plumber charges for a quote, you’re more likely to get a professional and well considered opinion for your problem and he should offer a number of alternatives to suit your home and your budget. Quite often your plumber will deduct the quote fee from the price of the job, so effectively you end up with a free quote.

Plumbers are real people too and we get quotes for projects on our own homes and gardens, cars and boats, pets and holidays and occasionally the quote is more than we expected. I’ll usually ask questions and discuss the task with the professional providing the service. With a better understanding of “what” and “why” the quote is so, I can ask for recommendations and if necessary, scale back the project without compromising my home. Then, depending on my budget, I’d undertake the entire project or just a part of it.

Interestingly, the internet has made us all experts in many fields. I reckon you get what you pay for!
Google an expert

Toilet Hygiene #1

Q. What’s the 3rd most un-hygienic place in the bathroom?

A. The toilet flush button.

Who’d have thought? Now, wash your hands!
toilet flush button

Wipes can be expensive

As you know, up to 85% of blocked drains are caused by tree roots and can be easily managed.

But, there is a growing number of blockages that are caused by “hygienic wipes”. Hygienic wipes block up house drains and sewer mains that cost homeowners and Sydney Water a fortune to maintain. So be careful what you flush!

Simply, hygienic wipes don’t break down like toilet paper and as many household pipe lines have imperfections, the wipes can get caught and start a blockage.

If you are polishing your bottom….. and flushing more wipes, you could be in trouble.

This Choice magazine Youtube video shows how wipes don’t break down for up to 21 hours.

Don’t flush facial tissues

85% of blocked drains are caused by tree roots. However, what you flush down your loo can contribute to that blockage.

New Blood

New Blood 2
Its a simple thing to give blood. It doesn’t hurt at all! In fact it makes you feel really good…. and you get to help someone else.

Who knows, I may get to help you or your loved ones.

So what does that have to do with plumbing……

Well, only that all of your pipes need flushing from time to time. Even your personal pipes!

This is Furk! Having FUn at woRK.

Think before you flush the toilet.

Christmas 2015 is upon us. Most of us slow down and enjoy the festive season and the Aussie summer.
But please think before you flush. We are here to help you with a plumbing emergency over the Christmas holidays.

A blocked drain can be caused by putting the wrong things down your sinks, pipes and toilets and it can leave you with an expensive plumbing bill to unblock your pipes. It can also lead to the amount of waste moving through our sewage treatment works at Malabar, Bondi and Manly.

These extra items have to be screened out, dumped in bins and trucked off to a landfill site. Unsuitable flushed items can lead to sewer overflows and problems in the sewer mains simply caused by small items getting caught and blocking the network.

Don't do it.

Don’t do it.

An overflowing sewer main in your property or worse, in your home, is very unpleasant. So, keep it simple and flush only the three Ps….. pee, poo and paper.

Storm drains overflow

We had another storm blast through Sydney this afternoon.

We were safely on a boat in Rushcutters Bay fitting the gas cooker as the 60 knot wind blew through.
Safe from the storm
The rain poured down with hail stones thrown in. The storm flooded all the local street drains and in some places the gutters were up to 400mm deep in stormwater.

Please check the grates and drains around your home and ensure that they are clear and running freely. The storms come quickly and can create lots of damage fast.

If you need help…… Call us!

Ready for Sydney Storm Season

Sydney storm season got under way last night with a spectacular electric light show to compliment Ed Sheeran doing his stuff.
storm season
Make sure you take precautions around your home in case severe weather hits.

Severe weather, heavy rain and electrical storms can affect pumps and boosters throughout our network which can affect our water supply and sewer pumping stations.

5 tips to get you ready:
1. Candle and matches. Have them handy.
2. Know where and how to turn off your water supply.
3. Have 3 days supply of fresh water in containers. Approx 10 litres per person.
4. Check your storm water grates and drains are clear of leaf debris and dirt.
5. Ensure your storm water down pipes are clear and not connected to the sewer.

If you’re not sure, Ask us!

Get your pipes checked…. I did!

November is Mens Health Month and my reminder came in the mail. “Its time to get your pipes checked again” said the friendly letter from my Colorectal surgeon. It spelt out the process, the fasting, the preparation, the costs, the procedure on the day, what to expect afterwards, the discomfort but most of all…….. the benefit!

So on Sunday I began the preparation for a colonoscopy on Monday. After a healthy and hearty breakfast on Sunday morning it was a time of fasting. No food! Then, from early afternoon into the evening I had to take not 1, not 2, but 3 doses of fairly unpleasant medicine that would clean my internal pipes so the surgeon could put his camera through them.

Now all this makes sense to a 54 year old male and father of 3 healthy and happy sons whose father, after being diagnosed with Prostate cancer passed away a few years ago.

So, I hear you ask, why is your plumber telling you this? If your body is a temple as mine is, and your home is your castle, then it’s appropriate to get your pipes checked, especially if your castle has a history of problems or blockages in your sewer pipes. There are many parallels between a Colonoscopy and a Drainoscopy.

To get a Drainoscopy is easy!

We clear your pipes and then put a specialized drain camera through the pipes to find out what is actually going on in there. Then we take the vision and put it on our YouTube channel with a description of what is going on in the pipes. You can see it, you can share it, you can get a second opinion, you can evaluate the information and understand exactly what is going on underground or in your pipes.

Yes, it is a little uncomfortable. But now I know that after Dr “L” has treated 2 areas of interest and checked my prostate, my pipes are in good condition. I’ve seen the pictures. And at the appropriate time, he will send me a reminder for my next Drainoscopy er Colonoscopy.

So to end on a high note watch this fun YouTube clip.

Water Saving Tips for your Garden.

water plants
Did you know about 35% of household water usage occurs in the garden?

In my daily rounds the common theme is how the spring has unfolded, the gardens are in bloom, the Jasmine flowers have come and gone. We’ve had very little rain lately on the coast but, after recent temperatures reaching 36 degrees, our gardens are dry.

It helps if you know the needs of your plants. More plants die from over watering than lack of water so don’t drown ’em.

So here are a few water saving Do’s and Dont’s:
– Do choose water efficient plants and grasses.
– Do mulch your garden.
– Do install a drip feed system to water the gardens and lawns. It’s pretty easy to do. If you need a hand just ask us.
– Don’t water in the heat of the day. Heat = Evaporation and the watering process can burn your lawn and plants. Water early or late. Cool is good!
– Don’t assume the garden needs watering. Check the soil to see whether its dry before turning on that hose.
– Don’t water for long periods if your garden slopes. The water just runs off. Allow it to soak in!
– Don’t water on windy days especially with sprinklers and fine sprays. Wind increases evaporation.
– Don’t water everyday, if its practical give em a drink twice a week to encourage the roots to grow deeper
– Don’t water for 1-2 weeks after a good soaking rain.

– Don’t forget to drink yourself. Personal hydration is even more important!
Kanga Paws

Just Add Water

Everyone is talking about the upcoming summer like the imminent return of an old old friend. My sunrise learn to surf visits to the local beaches find them full of boys and girls and boot campers getting buffed for the summer unveiling of the new bod. And everyone is drinking water out of water bottles.

Now, hydration is not a new theme and the sweat produced to work that body needs to be topped up with good old H2O, Adams ale, water, the universal solvent. Its well known that people who engage in strenuous physical exertion or live in a hot climate (that’s us people) need to drink plenty of water.

After swallowing more than my share of the Tasman Sea most mornings, I guzzle water from the beach taps to re-hydrate myself.Drink Aqua

The human body is anywhere from 55% to 78% water depending on your body size. A simple rule of thumb, 2/3 of our body consists of water.

Did you know that your tissues and organs are mainly made up of water?
• Muscle consists of 75% water, Blood consists of 83% water, Bone consists of 22% of water, Brain consists of 90% of water.
• The recommended is 8-10 glasses of aqua per day.
• So remember, if your gonna work it, you have to re-hydrate it.
• Dr Dave says Drink more water!

Water saving tips for Spring

Now we are really into spring,  the gardens are blooming and after our long weekend heatwave, the lawn needs to be watered.

A dripping tap can waste up to anywhere between 30 and 200 litres of water a day. That’s over 70,000 litres a year.
dripping tap
So here are a couple of simple water saving tips to get you through spring and the long hot summer ahead.

Ensure all household and garden taps are always turned off tightly so they don’t drip. Don’t force taps as you can damage them and actually cause leaks.
Develop a regular routine of checking all indoor and outdoor taps, washers and pipes for leaks, cracks and breaks. Check all your household appliances for water leaks. Learn how to repair leaking taps; a new washer is inexpensive and easily available at your local hardware store.

If in doubt call us for some over the phone guidance on  02 9664 4990.

Why use an electric eel

Dateline: March 21st 2015

Less than 5% of blocked drains in Sydney are cleared by electric eel. The rest are cleared and cleaned by high pressure water drain cleaners that operate by pumping clean water at very high pressure through a series of hoses into a sewer pipe to clear the blockage.

Over 85% of blocked drains are caused by tree roots and we can show you how to Stop Tree Roots in Drains. Watch this short 2 minute YouTube video to see how we use the “Rattlesnake” drain cleaner to clear your blockage!

Get your pipes checked…. I did!

November is Mens Health Month and my reminder came in the mail:

“Its time to get your pipes checked again” said the friendly letter from my Colorectal surgeon.
It spelt out the process, the fasting, the preparation, the costs, the procedure on the day, what to expect afterwards, the discomfort but most of all…….. the benefit!

So on Sunday I began the preparation for a colonoscopy on Monday. After a healthy and hearty breakfast on Sunday morning it was a time of fasting. No food! Then, from early afternoon into the evening I had to take not 1, not 2, but 3 doses of fairly unpleasant medicine that would clean my internal pipes so the surgeon could put his camera through them.

Now all this makes sense to a 54 year old male and father of 3 healthy and happy sons, whose father after being diagnosed with Prostate cancer passed away a few years ago.

So, I hear you ask, why is your plumber telling you this? If your body is a temple and mine is, and your home is your castle then it’s appropriate to get your pipes checked, especially if your castle has a history of problems or blockages in your sewer pipes.

There are many parallels between a Colonoscopy and a Drainoscopy.

To get a Drainoscopy is easy!

We clear your pipes and then put a specialized drain camera through the pipes to find out what is actually going on in there. Then we take the vision and put it on our YouTube channel with a description of what is going on in the pipes. You can see it, you can share it, you can get a second opinion, you can evaluate the information and understand exactly what is going on underground or in your pipes.

Yes, it is a little uncomfortable. But now I know that after Dr “L” has treated 2 areas of interest and checked my prostate, my pipes are in good condition. I’ve seen the pictures. And at the appropriate time, he will send me a reminder for my next Drainoscopy er… Colonoscopy.

So to end on a high note watch this fun YouTube clip.

Happy Plumbers + Great Service = Happy Clients

We have a great team of plumbers here at The Lone Drainer and Pronto! They are good at their job. They Love their work. We call it “Furk”! Having FUn..at..woRK

So on Monday afternoon, 27th October 2014, I got this email.

Hi Dave,
Thank you so very much for taking my phone call early this morning and organising Chris and Leigh to come to my house so quickly.

Chris and Leigh arrived, knocked on my door, introduced themselves with smiles and put me at ease that my sewerage problems would be fixed.

Such a relief. I could not have had nicer people to arrive on my door step. Both well mannered and very pleasant people to talk to.

I also had a problem with my kitchen sink tap. Unfortunately I had to leave Chris at the kitchen sink as I had to go to work. He did a good job and I now have a brand new tap looking at me! Both men were very efficient.

Again, thank you for being so prompt and getting the job on its way.

Kind regards,

Julie B. Randwick NSW

Leigh and Chris with Plunger

Leigh and Chris with Plunger

My Plumber is a Wizard

Sometimes its great to laugh at ourselves.

I’ve always loved the Wizard and this is a good one!
Wizard ID Plumber

Help! Where does my Hot Water turn off?

HELP!

“My water heater is spitting out hot water and steam. Can you get over here Urgently?” “I don’t know how to turn it off and I think it’s going to explode!”

Monday morning brought a call from Deborah in Randwick. It sounds like a job for The Lone Drainer ……and Pronto.

Of course we were able to rescue Deborah. We replaced the water heater and the gas and water shut-off valves that controlled the unit. But, how many people don’t know how to turn off their water heater?

This image shows where to shut off the water and gas supply to the heater. Why don’t you practice turning the water heater off when it isn’t urgent?

If you need help Call us 02 9664 4990

Water heater valves

Don’t put it down your toilet!

Last night we had an emergency call out to a client we had helped recently. But first, let me paint a picture.

Two weeks ago “Kath”, who lives in a 1920s Coogee building had a blocked shower. Kath said it had been slow to drain since she moved in 6 years ago. A little investigation revealed the original pipes ran through the concrete floor and were corroded internally. Corrosion is one of the drawbacks living so close to the ocean.

Anyway, The Lone Drainer and Pronto Super-heroes Leigh and Chris, got her shower running “better than ever before”. In fact Kath rang our office to compliment the boys on their Ps, Punctual and Professional.

So I was surprised to get her evening call-out. It turns out her toilet was blocked! The shower and basin were draining better than ever before. The building has a 2 pipe system and shower, bath, basin and kitchen sink run down one pipe, while the toilet waste goes down the other.

After a little investigation we found there were tampons caught on the corroded inside of the waste pipe.
It was reasonably simple to clear the blockage. Although Kath was a little embarrassed we assured her the best way to prevent it happening again was to follow this simple rule.
Toilet sign

Stop Leaking Taps

As a plumber, the majority of house calls I make have to do with leaking taps. Obviously in most cases it is correct to call a plumber but some times we are called to houses to carry out a simple plumbing job that takes five minutes which could have easily been completed by anyone with a little know how.

Here are a few pointers that can help to avoid problems like these:

  1. Treat taps gently. They should be turned off with thumb & forefinger. If you are having an arm wrestle turning your taps off, stop it!
  2. Try to repair a dripping tap if you can. Always turn the water supply to the house off first!
  3. Simple repairs can be done by anyone. Don’t forget the o-rings, tap washers, tap seats and fibre washers. Lubricate them all.
  4. There are so many types of taps available today, even the pros need to seek advice.
  5. There is no shame in not being able to repair a dripping tap. I have seen grown plumbers cry over leaks like these.