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Why you need a sewer diagram

As a plumbing professional, one of the handiest tools we can have is a sewer service diagram.
It’s a map of where the pipes run within your home.
It’s easily obtainable, and you can get it from Sydney Water, reputable plumbing suppliers and, even your local plumber can get it for you.
It’s simply an A4 sheet.
It has an outline of your home, your property.
It shows where all the pipes run within your home and how they connect to the sewer.
It will make it easier for your plumber to get into your sewer pipes to clear your blockage.
And
If you are planning a preventative maintenance program, it shows points of access where we can get into your pipes with a minimum of fuss.
In the long term it will save you money.
So if you have repeat problems with your sewer pipes, get a sewer diagram and keep it handy.

How to Change a Tap Washer

Everyone should know how to change a tap washer!  Not everyone wants to, but its a handy skill to have. Read More

Never a cross word…


HOW CLEVER ARE YOU? WIN A PRIZE TODAY! (Yes! A prize from Dave, The Lone Drainer!)

The first person to email us (info@thelonedrainerandpronto.com.au)a photo of the correctly completed crossword,(click on the link on the line below) wins a box of the excellent and bio friendly “Who Gives A Crap” toilet paper. crossword

Use Toilet Paper not Tissues

Tristan from The Lone Drainer And Pronto gives a simple demonstration as to why you should use toilet paper rather than facial tissues in the bathroom.

Toilet paper breaks down when it gets into water, whereas facial tissues bind together rather than falling apart.

Beware, facial tissues can cause a costly blocked drain.
Use toilet paper, not tissues.

Should plumber’s quotes be free?

Some plumbers provide free quotes? Many don’t!

For the simple jobs a plumber can usually give you a rough estimate over the phone. However, more complicated projects usually need a site inspection and sometimes exploratory surgery if you want a realistic quote.

A great plumber will blend technology and experience to give you a quote complete with site pics and designs to include in the proposal and that comes at a cost. That same plumber, unless he is waiting on information from another tradie like a landscaper or electrician, should get his quote to you same or next day.

Almost all plumbers who ask for a quote fee know their stuff from years of experience. Just like a consultation fee with your surgeon to plan and discuss your procedure before you go “under the knife”. I’ve paid for that experience. It was money well spent.

If your plumber charges for a quote, you’re more likely to get a professional and well considered opinion for your problem and he should offer a number of alternatives to suit your home and your budget. Quite often your plumber will deduct the quote fee from the price of the job, so effectively you end up with a free quote.

Plumbers are real people too and we get quotes for projects on our own homes and gardens, cars and boats, pets and holidays and occasionally the quote is more than we expected. I’ll usually ask questions and discuss the task with the professional providing the service. With a better understanding of “what” and “why” the quote is so, I can ask for recommendations and if necessary, scale back the project without compromising my home. Then, depending on my budget, I’d undertake the entire project or just a part of it.

Interestingly, the internet has made us all experts in many fields. I reckon you get what you pay for!
Google an expert

Think before you flush the toilet.

Christmas 2015 is upon us. Most of us slow down and enjoy the festive season and the Aussie summer.
But please think before you flush. We are here to help you with a plumbing emergency over the Christmas holidays.

A blocked drain can be caused by putting the wrong things down your sinks, pipes and toilets and it can leave you with an expensive plumbing bill to unblock your pipes. It can also lead to the amount of waste moving through our sewage treatment works at Malabar, Bondi and Manly.

These extra items have to be screened out, dumped in bins and trucked off to a landfill site. Unsuitable flushed items can lead to sewer overflows and problems in the sewer mains simply caused by small items getting caught and blocking the network.

Don't do it.

Don’t do it.

An overflowing sewer main in your property or worse, in your home, is very unpleasant. So, keep it simple and flush only the three Ps….. pee, poo and paper.

Ready for Sydney Storm Season

Sydney storm season got under way last night with a spectacular electric light show to compliment Ed Sheeran doing his stuff.
storm season
Make sure you take precautions around your home in case severe weather hits.

Severe weather, heavy rain and electrical storms can affect pumps and boosters throughout our network which can affect our water supply and sewer pumping stations.

5 tips to get you ready:
1. Candle and matches. Have them handy.
2. Know where and how to turn off your water supply.
3. Have 3 days supply of fresh water in containers. Approx 10 litres per person.
4. Check your storm water grates and drains are clear of leaf debris and dirt.
5. Ensure your storm water down pipes are clear and not connected to the sewer.

If you’re not sure, Ask us!

Plumbing Emergency – Can’t turn the water off!

When you have a plumbing emergency

On Thursday night a client rang after 9.00pm to say her basin tap that had been leaking for a few weeks was now gushing water… and the water meter at the front of the house wouldn’t shut off.
images
We were able to rescue her family quite quickly. However it was an expensive process.

What’s the take away from that? If your taps don’t feel right, please don’t ignore it. Call a plumber and schedule a repair. And if your water meter wont shut off, it sounds like a job for The Lone Drainer and Pronto.

Water Saving Tips for your Garden.

water plants
Did you know about 35% of household water usage occurs in the garden?

In my daily rounds the common theme is how the spring has unfolded, the gardens are in bloom, the Jasmine flowers have come and gone. We’ve had very little rain lately on the coast but, after recent temperatures reaching 36 degrees, our gardens are dry.

It helps if you know the needs of your plants. More plants die from over watering than lack of water so don’t drown ’em.

So here are a few water saving Do’s and Dont’s:
– Do choose water efficient plants and grasses.
– Do mulch your garden.
– Do install a drip feed system to water the gardens and lawns. It’s pretty easy to do. If you need a hand just ask us.
– Don’t water in the heat of the day. Heat = Evaporation and the watering process can burn your lawn and plants. Water early or late. Cool is good!
– Don’t assume the garden needs watering. Check the soil to see whether its dry before turning on that hose.
– Don’t water for long periods if your garden slopes. The water just runs off. Allow it to soak in!
– Don’t water on windy days especially with sprinklers and fine sprays. Wind increases evaporation.
– Don’t water everyday, if its practical give em a drink twice a week to encourage the roots to grow deeper
– Don’t water for 1-2 weeks after a good soaking rain.

– Don’t forget to drink yourself. Personal hydration is even more important!
Kanga Paws

Just Add Water

Everyone is talking about the upcoming summer like the imminent return of an old old friend. My sunrise learn to surf visits to the local beaches find them full of boys and girls and boot campers getting buffed for the summer unveiling of the new bod. And everyone is drinking water out of water bottles.

Now, hydration is not a new theme and the sweat produced to work that body needs to be topped up with good old H2O, Adams ale, water, the universal solvent. Its well known that people who engage in strenuous physical exertion or live in a hot climate (that’s us people) need to drink plenty of water.

After swallowing more than my share of the Tasman Sea most mornings, I guzzle water from the beach taps to re-hydrate myself.Drink Aqua

The human body is anywhere from 55% to 78% water depending on your body size. A simple rule of thumb, 2/3 of our body consists of water.

Did you know that your tissues and organs are mainly made up of water?
• Muscle consists of 75% water, Blood consists of 83% water, Bone consists of 22% of water, Brain consists of 90% of water.
• The recommended is 8-10 glasses of aqua per day.
• So remember, if your gonna work it, you have to re-hydrate it.
• Dr Dave says Drink more water!

Water saving tips for Spring

Now we are really into spring,  the gardens are blooming and after our long weekend heatwave, the lawn needs to be watered.

A dripping tap can waste up to anywhere between 30 and 200 litres of water a day. That’s over 70,000 litres a year.
dripping tap
So here are a couple of simple water saving tips to get you through spring and the long hot summer ahead.

Ensure all household and garden taps are always turned off tightly so they don’t drip. Don’t force taps as you can damage them and actually cause leaks.
Develop a regular routine of checking all indoor and outdoor taps, washers and pipes for leaks, cracks and breaks. Check all your household appliances for water leaks. Learn how to repair leaking taps; a new washer is inexpensive and easily available at your local hardware store.

If in doubt call us for some over the phone guidance on  02 9664 4990.

Happy Plumbers + Great Service = Happy Clients

We have a great team of plumbers here at The Lone Drainer and Pronto! They are good at their job. They Love their work. We call it “Furk”! Having FUn..at..woRK

So on Monday afternoon, 27th October 2014, I got this email.

Hi Dave,
Thank you so very much for taking my phone call early this morning and organising Chris and Leigh to come to my house so quickly.

Chris and Leigh arrived, knocked on my door, introduced themselves with smiles and put me at ease that my sewerage problems would be fixed.

Such a relief. I could not have had nicer people to arrive on my door step. Both well mannered and very pleasant people to talk to.

I also had a problem with my kitchen sink tap. Unfortunately I had to leave Chris at the kitchen sink as I had to go to work. He did a good job and I now have a brand new tap looking at me! Both men were very efficient.

Again, thank you for being so prompt and getting the job on its way.

Kind regards,

Julie B. Randwick NSW

Leigh and Chris with Plunger

Leigh and Chris with Plunger

My Plumber is a Wizard

Sometimes its great to laugh at ourselves.

I’ve always loved the Wizard and this is a good one!
Wizard ID Plumber

Help! Where does my Hot Water turn off?

HELP!

“My water heater is spitting out hot water and steam. Can you get over here Urgently?” “I don’t know how to turn it off and I think it’s going to explode!”

Monday morning brought a call from Deborah in Randwick. It sounds like a job for The Lone Drainer ……and Pronto.

Of course we were able to rescue Deborah. We replaced the water heater and the gas and water shut-off valves that controlled the unit. But, how many people don’t know how to turn off their water heater?

This image shows where to shut off the water and gas supply to the heater. Why don’t you practice turning the water heater off when it isn’t urgent?

If you need help Call us 02 9664 4990

Water heater valves

Flush with Facts #2

August is the month of the good toilet flush!

Did you know the dual flush toilet cistern was a 1980 Australian invention by Bruce Thompson, an employee of Caroma?

The dual flush toilet cistern saves 32,000 litres of water per household per year. In 2014 most modern toilet cisterns have an internal overflow tube, so if your float valve doesn’t shut off, the water runs straight into your loo, rather than overflowing onto the floor….. So the single flush toilet cistern should be a thing of the past!

Stormwater drain blockages

Send it down Huey! As Sydney gets through another day of torrential rain and some eastern parts of this country are getting their best rainfall for more than a year, its important to keep your stormwater gutters, downpipes, grates and drains clear.

My own roof gutters were overflowing yesterday ’cause the leaves from our deciduous tree were blocking our down pipes.
Blocked stormwater

3 Tips for Healthy Hot Water.

Who had a cold shower this morning?

Winter makes the need for hot water a high priority. If you think your heater is under performing do this quick water heater health check.

1. Check the colour of your water. If its brown, your water heater has a buildup of sediment or rust.
2. Check your Temperature and Pressure Relief valve (like the one shown below), pull the lever; it should spurt out water till you let go of the lever. If it dribbles afterwards, it needs attention.
3. Does the stop valve work? Try turning it off, test the water at your hot taps and turn it back on. Ideally it should stop the water flow through the heater.
Hot water T & PR valve
Whether your water heater is gas or electric, storage or continuous, check it regularly.

If your hot water runs out get your friendly plumber to check it over

Common pipelines; easements, ownership and liability #3

Common walls and common pipes

One recurring topic of 2010 is the Ownership and liability of common water, sewer and gas pipes.
When we send out an emergency response team to a ruptured gas or water pipeline or an overflowing sewer, the first thing our team thinks about is rescuing the property under threat.
Often, it is after the emergency, that ownership and liability of the problem are hotly debated.
This series of 3 blog posts is aimed at clarifying some of that debate.

Our friends at the Law Reform Commission have helped to clarify this interesting subject and in part it reads:

LIABILITY FOR COSTS

Role of the Water Board

An important and related issue that was raised in DP 22, in respect of utility services, is establishing liability for the repair and maintenance costs of common service pipes for individual users. The problem only really exists in respect of joint sewer services, because the Water Board will absorb the costs of repair and maintenance of water services (joint or single) within the areas of its operation. In those cases where the Board does not assume responsibility, it can still do the repair work itself and then issue notices for payment to the users of the service. The Water Board Act 1987 (NSW) does not contain any guidelines in respect of apportioning the costs of the work carried out.

The Water Board does not assume the same level of responsibility in respect of sewage services. A liability policy similar to the water supply policy (as discussed above) was considered for sewage services, but was rejected as too expensive. Where the Water Board is aware that work needs to be done on a joint sewer service, the Board will issue a defect notice requiring the users to repair the service within a certain period of time. Sometimes repair is ordered to take place within 24 hours, if the damaged service is deemed to be a health risk. It may also be the case that the users of that service realise that the service is in need of repair and attend to the repairs prior to receiving a notice from the Board.

Existing guidelines for apportioning costs

There are no guidelines to assist the owners in dividing the cost of repairs, although DP 22 argued that Regulation 9 of the Plumbing and Drainage Regulation (September 1989) could be interpreted as making owners jointly responsible for the maintenance of their water service pipe, sewer or storm water drain.8 Some users may argue that they were not responsible for any damage to the service and thus refuse to pay anything; other users may argue that the cost of repair should be divided equally, regardless of which users were directly affected, on the basis that the service is jointly owned; and others may consider the amount charged to be excessive and only wish to pay an amount they consider appropriate. Although a recommended rate may be obtained from the Master Plumbers Association, this rate is not a standard or enforceable rate and the final figure charged may be higher or lower depending on the circumstances.

In practice, one user (usually the person most affected by overflow from the blockage) often pays for the repairs and is then forced to seek contribution from the other users, and when payment is not forthcoming, he or she may be forced to litigate for the recovery of the money. Whilst a user may wish to claim equally against each of the other users of the service, it is difficult to prove what their contribution should be. A plumber may be retained to give expert advice about who or what caused the damage to the service. This lack of legislative direction stands in sharp contrast to the specific contributions that unit owners of a Strata Titles plan are required to provide by way of levy where maintenance and repair of the common property is necessary.

Common pipelines; easements, ownership and liability #2

Common walls and common pipes

One recurring topic of 2010 is the Ownership and liability of common water, sewer and gas pipes.
When we send out an emergency response team to a ruptured gas or water pipeline or an overflowing sewer, the first thing our team thinks about is rescuing the property under threat.
Often, it is after the emergency that ownership and liability of the problem are hotly debated.
This series of 3 blog posts is aimed at clarifying some of that debate.

Our friends at the Law Reform Commission have helped to clarify this interesting subject and in part it reads:

A user of a service may attempt to disconnect the joint service and force other users of the service to bear the cost of a direct connection to the main service. Such action will however, be illegal unless conducted in accordance with the Water Board Act 1987 (Water Board (Plumbing and Drainage ) Regulation 1989),2 or a court order declaring that the common user of the service has a right to discontinue the service.

The creation of permanent rights of access is seen as a means of avoiding problems of access in respect of utility services, and applications have been made to the courts over the years to have access to and over utilities such as water pipes and sewers recognised as easements of necessity. The courts have, however, gone to considerable lengths to hold that although such an easement may be considered by a landowner to be essential for the reasonable enjoyment of property, it is not an easement of necessity, because at law, easements over such services are not considered necessary to the land itself.

Although DP 22 raised the possibility of statutory recognition of these “trespassing” services as a means of rectifying the problem, the Board of Surveyors pointed out in their submission that few authorities know with any exactitude the location of their service lines. Consequently, the Board of Surveyors opposes the creation of statutory easements over them until such time as they are properly defined on title. The Commission agrees that such a step may be expensive and premature at this stage. It would seem desirable however, that steps are taken in the long term by the relevant authorities to locate such services, properly record them and establish the appropriate rights over them.

Don’t play Noughts and Crosses when you have sewer problems

Take the guesswork out of excavation!
Today’s post comes courtesy of Dr Marc Dussault, The Exponential Growth Strategist. At his recent Exponential Business Building Bootcamp, he showed a series of “impossible pictures” from Swedish Artist Erik Johansson. This photo was of particular interest. This is what we want to avoid with the use of Vaporooter when tree roots get into and block your pipes and drains.

Plumbers love your pets

Your Dog and Dealing with Internal Renovations

Dogs and cats find renovations very stressful: there are strangers in their home changing things, moving things around and disrupting their routine. Some of the risks involved range from escape behaviour, bad dog behaviour, territorial behaviour and the general stress of strangers and loud noises in their space. You also have the risk of injury or the potential of your fur baby being exposed to toxins. Unlike the tradesman, there are no protective masks or clothing for your pet.

Lead and Asbestos, as most of us know, are bad for us, but it’s just as bad for our pets. Years ago it was common for house paint to contain high levels of Lead in addition to Asbestos in our walls. Startlingly before 1970 most paints contained up to 50% lead. Disturbing the paint during renovations can be risky business and you need to ensure you keep yours, and your pet’s, exposure levels down and leave this sort of job to the experts!

Lead and Asbestos will only resurface if it is disturbed; your tradie could unintentionally do this and create a risk. If you’re renovating be sure to follow these simple steps to make sure your family and pets are safe from Lead and Asbestos.

Step 1 – Look into how much asbestos you will have to work around and whether your paint contains lead. The most likely places to find lead paint will be on the kitchen and bathroom cupboards, window frames, skirting boards, doors, architraves, picture rails, exterior walls, gutters, metal surfaces and fascias.

Step 2 – Use the appropriate tools and equipment for the task at hand. Protective clothing is a must! A respirator, disposable coveralls, disposable overshoes, a hat, and gloves will protect you from any dust containing lead. Find somewhere to keep your pets safe while the renovations are happening, a relative, friend or a doggy daycare is always a good idea to get the pets out of the house.

Step 3 – Prepare fully for interior or exterior work. Get experts to deal with Asbestos as there is a multitude of legislation governing the tampering and removal of Asbestos.

Step 4 – Deal appropriately with paint containing Lead. Use techniques that minimise the creation and dispersion of dust or fumes. Large portions of dust or wastewater that contain lead can contaminate the house and garden so it is best not to dry sand or use abrasive blasting. It’s always safer to avoid creating the dust as opposed to cleaning it up after as dust containing only 1% lead can be harmful.

Step 5 – Use a 3 bucket wet cleaning method to eliminate any left over chemicals.

Step 6 – Dispose of contaminated waste appropriately.

This Blog Post was kindly supplied by the Friendly Team at Paddington Pups, Queensland’s Number #1 Doggy Daycare Centre.

Washing machines & dishwasher maintenance

With 3 growing boys living at home who eat like there is no tomorrow, between playing rugby, cricket and doing patrols at Coogee Surf Club, we have plenty of dishes to wash up every day as well as laundry to do every day, so much so, that both appliances broke down at the same time!

Yes it happens to plumbers as well!

So we had our brightest plumbing apprentice just install a new dishwasher and washing machine and it made me aware of the importance of these water appliances and how we should maintain them.

1. Their hoses are rubber, so with hot water they perish and may rupture; so check them regularly.
2. Many people turn these control valves or taps off at the end of every wash. In our house that would be impossible.
3. Turn taps off when going on holidays. Don’t forget to turn them back on when you return.

Just recently, our emergency plumbers rescued a young mother who had been to Adelaide for three weeks. The hose feeding her washing machine ruptured causing many dollars worth of damage:

  • Her washing machine shorted out electrically (needs a new machine).
  • The laundry/bathroom was covered in mould from the steam (needs repainting).
  • Assorted bits and pieces of furniture were damaged.
  • The carpets in the hallway were waterlogged.
  • The parquet flooring at the end of the hallway had buckled and would need major repairs, then re-sanding and staining.
  • Not to mention the aggravation of removing all furniture and of course taking the young children away from the home for several days whilst these procedures were carried out. The fumes from the floor staining were intoxicating.

Sydney Water fight tree roots in sewer pipes

Sydney Water the guardians of our main sewer pipes are constantly waging war against tree roots in our main sewer lines!

Many clients from Double Bay, Rushcutters Bay, Edgecliff, Woollahra, Paddington, Rose Bay, Point Piper and Darling Point, residents with lots of trees and tree roots growing in the sewer pipes around their homes, report Sydney Water are systematically surveying the mains around their neighbourhood.

If you have a tree root problem on the branch to the sewer pipes for your home, they will advise you.

To cut tree roots from your sewer pipes before it becomes a plumbing emergency follow their advice.

To keep the tree roots out of your sewer pipes you should seriously consider using Vaporooter.

Hot Water Heaters are Big ticket items $$$$

  1. Where is your hot water supply coming from.
  2. Is it electric or gas? Can you turn off the supply safely?
  3. The pressure relief valve (T&PR valve), usually near the top of the heater, should be eased quarterly; it does drip water under normal circumstances, but should not constantly be running.
  4. Turning your water heater off whilst on holidays saves electricity and gas. The unit will heat and cool whilst you’re away, wasting energy & your money. Turn it on when you return, have a coffee, unpack, say hi to neighbours etc. The water will be hot before you know it
  5. Don’t forget to shut off the water valve. Storage heaters are under pressure. My brother in law had his water heater burst about the time he boarded a jet for the islands. After 2 weeks, the damage to carpet, floorboards, furniture, paint added up – $$$$!
  6. Flexible water connections on the inlet and outlet of your water heater are dangerous. Check if you have them. If you do, I strongly recommend you have them removed and have the connections redone in copper tube and brass fittings. I guarantee these flexis will rupture and if they are indoors the damage they can cause is huge.
  7. Rusty water coming from the unit is a sign of age and potential disaster. Don’t ignore it!
Temperature & Pressure Relief valves. Dont forget to activate them

Temperature & Pressure Relief valves. Don’t forget to activate them.

Something to aim for….a fly on the wall.

In a previous blog post  He aims, he shoots, he scores, I showed you a field goal in a urinal to reduce spillage. Some people were wondering what the original one at Schiphol Airport (http://www.schiphol.nl/) looks like… So once again, courtesy of Exponential Growth Strategist (http://www.ExponentialPrograms.com) Dr Marc Dussault (http://www.MarcDussault.com)  here is the infamous fly in the urinal at Schiphol Airport!

 

a-fly-at-schiphol-airport

 This blog is all about having fun with everything having to do with plumbing, plumbing services and plumbing repairs. If you come across anything that you think my readers would enjoy – please send it to me via a comment on this blog. In advance, I thank you for making this a top blog for plumbing aficionados!